Services and regulation

HOURS and BOOKINGS
The Wellness Center is open daily from 10:00 AM to 8:00 PM. The gym is open daily from 8:00 AM to 8:00 PM. Services and treatments can be booked directly from your room by dialing number 300. Minors under 18 must always be accompanied by a parent.

TREATMENT BOOKINGS
If you are unsure which treatments are most suitable, our therapists are available for a free personalized consultation. For treatment bookings, we recommend arriving at the SPA reception 15 minutes in advance. In case of delay, we cannot guarantee the full duration of the treatment or reduce the cost accordingly.

CANCELLATION OF APPOINTMENTS
For cancellations or changes to treatments, please notify us at least 24 hours in advance, otherwise, 50% of the treatment cost will be charged.

CHILDREN’S ACCESS
Children can use and stay in the Wellness Center only in compliance with the above regulations.

ARRIVAL AT THE SPA
To ensure maximum comfort, we kindly ask customers to wear a swimsuit in the wet area designated for both men and women. Guests staying at our Resort can access the Wellness Center directly from their apartment/room with a bathrobe and slippers, which can be replaced with specific ones for the wet area upon entry along with the provision of per personl towel. Please inform us of any medical issues related to health, pregnancy, allergies, surgeries, etc., to ensure a perfect SPA experience and to recommend the best tailored path.

GENERAL RULES
We are in a quiet and relaxing environment where we ask you to respect the silence by avoiding the use of electronic devices and keeping a low voice. Access to saunas and steam baths is not recommended for children under 14, pregnant women, people with low blood pressure, cardiovascular problems, or pacemakers.

PROHIBITIONS
Throughout the wellness area, it is forbidden to make noise/shout, dive, run, and smoke.